Recognizing Leadership Blind Spots and Discovering the Road to Motivating Your Employees
Greater profitability, loyal customers and engaged employees are objectives for every organization that has embraced the concept of the service value chain. It’s become accepted wisdom that long-term, sustainable profit and growth are derived from customer loyalty, loyalty comes from positive customer experiences, and those experiences are created consistently only by engaged employees.
The chain’s success, though, is ultimately driven by exceptional leadership, where leaders from the CSuite to the front line appreciate the importance of each individual employee, putting in place systems and creating a culture that delivers a positive employee experience.
That makes it especially disturbing when recent studies continue to suggest that leaders’ performance in many organizations still has a long way to go:
- In the “State of the American Workforce Report” released by Gallup in 2017, only 13% strongly agree the leadership of the company communicates effectively with the rest of the organization.
- Just 15% of employees strongly agree the leadership in their company makes them enthusiastic about the future.
- In another study, only 23% say that their leaders, overall, are effective (Ketchum Leadership Communication Monitor, 2016).
Statistics like that leave thoughtful leadership teams asking themselves some tough questions. It’s not a lack of resources and effort: corporations in the U.S. alone spend billions on leadership training each year. Could, in fact, the emphasis be on the wrong components of leadership in creating first-rate employee experiences?
Every human has a physical blind spot, a point in our field of vision for each eye that we simply cannot see. A recent study conducted by Dale Carnegie suggests that leaders and leadership teams have blind spots, too. When it comes to some key behaviors that motivate and inspire employees to give their best efforts, leaders around the world consistently underperform.
Click here to read the white paper with concrete actions you can take written by AD HR Service Provider, Dale Carnegie.